The Customer Support Analyst will be a highly motivated, curious, and delightful individual who enjoys working in a dynamic and collaborative environment, where almost every day a new challenge presents itself. The individual will share in our philosophy and dedication to the company’s pillars, which are to learn (all that you can), collaborate (with your team), and advocate (making champions of even the toughest customers).
The individual should enjoy working as a vital part of the Account Services Team, which is dedicated to ensuring the success of clients using the EPRO software. Support includes communicating with clients, either by phone or email, and resolving issues by using strong product knowledge and outstanding communication skills. The individual should be able to engage their critical thinking skills in order to guide the customer from their request to the solution.
The individual should have strong analytical skills and be proficient in Microsoft Office, including a strong ability with Microsoft Excel. Analyst must possess excellent communication skills, both verbal and written, and work well in a collaborative team environment. The Account Services Team also plays a pivotal role in communicating with other teams and guiding the design of the product.
Education and/or Experience
Bachelor’s degree (B.A.) or equivalent from a four-year college; or Associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Other Application Notes